Principles and Values of Infinity Care Services Limited

Infinity Care Services Limited is committed to supporting vulnerable people so that they can continue their lives with dignity and independence and be participating members of their own communities. Infinity Care Services Limited is committed to meeting the needs of those people entrusted to our Care. Usually we see no conflict between meeting the needs of Service Users and those of workers. Where such conflict exists, the needs of Service Users must take precedence. The basic principles underlying our support to vulnerable people include:

Privacy

The Care worker recognises your right to be left alone, undisturbed and free from intrusion and public attention. You have the right to privacy with regard to both your personal affairs and belongings. Written permission will be sought for access to your records

Confidentiality of Information

Your rights to confidentiality will be safeguarded. The Care worker will not disclose any personal information about you to a third party unless this has been agreed with you. Agreement to disclose information should only be sought if it is for your benefit, e.g. for the purpose of assisting in your support.

Fulfilment of Aspirations

Your social, emotional, cultural, political and sexual needs are accepted and respected.

Consultation

You will be consulted about daily living arrangements and enabled to participate in discussions about any proposed changes to those arrangements. You will be fully involved in and fully informed with respect to the individual assessment of your support needs. You have a right to be involved in a careful and thorough assessment of your needs and wishes, and to be informed of the outcome. Infinity Care Services Limited’s commitment will be to find the best and most cost effective way of meeting your needs and aspirations. You will be supported to make informed choices about the future, this will be incorporated into your Care plan.

Personal Choice

Your support worker will support you to exercise your personal choice in opportunities and lifestyle. The support worker will ensure that you are central to all decisions being made. If, for reasons of mental frailty, you are not able to participate fully in Service User Planning, consideration will nevertheless be given to your wishes, as far as these are expressed and are practical. We welcome designated advocates in this context. Account will also be taken of the needs and rights of carers to lead their lives without unreasonable levels of demand and stress.

Review

You will have a regular review of your individual circumstances with The Agency.

Services Information

You will be fully informed about the Services provided by Infinity Care Services Limited.

Medication

You will be fully informed about your medication needs and supported in making decisions in relation to medical treatment whenever possible.

Family and Friends

You will be supported to maintain access to family, friends, facilities and the overall community.

Complaints

You will have access to a formal complaints procedure and will be able to be represented by a friend or adviser if you so wish.

Supporting your Independence

You will be supported to take risks on the basis of your own, informed opinion. You will have the opportunity to think, act and make decisions. This will include the capacity to incur a degree of calculated risk.

The principles outlined above must be guided by prior commitments imposed by health and safety or statutory Requirements.